Ozzi products are made-to-order. Once your order is received, the order is immediately placed in the queue for production. Based on the current production queue, the garment may take anywhere from 5-7 business days to complete. Once complete, the products will be shipped via the method you specify during the check-out process. Most orders will be received around two weeks after the order is submitted. Should you want your order in a shorter timeline, please do not place your order until you speak with an Ozzi representative.
Each Ozzi garment is individually prepared based on the order received (everything is made-to-order). All merchandise is custom made at the time of order, so, unfortunately, returns are not possible. Make some lemonade - spread the ninja love by giving the merch to another fan!!
If a product is materially defective, please notify us within two weeks of receipt of the product. We do our best to inspect each product thoroughly prior to shipping, but accidents do happen. Should there be a physical defect in the product, we will replace the product with an identical product at no additional cost.